Privacy Policy

Privacy Policy

Last Updated: December 2024

At Havoc Flare Zythron Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Payment information and billing details
• Reservation and booking details
• Preferences for room type, amenities, and services
• Special requests and dietary requirements
• Loyalty program information

1.2 Automatically Collected Information

When you visit our website or stay at our hotel, we may automatically collect:

• IP address and device information
• Website usage data and cookies
• Location data (with your consent)
• CCTV footage for security purposes

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and managing your stay
• Providing personalized services and amenities
• Processing payments and managing billing
• Communicating about your reservation and hotel services
• Marketing communications (with your consent)
• Improving our services and customer experience
• Ensuring security and safety of guests and staff
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party companies that help us operate our business
• Business Partners: Trusted partners who provide complementary services
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: To protect health, safety, or security

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure payment processing systems
• Access controls and staff training
• Regular security assessments
• Secure data storage and transmission

5. Your Rights and Choices

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your information
• Data portability
• Withdraw consent for marketing communications

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Provide personalized content
• Analyze website performance
• Enable social media features

You can manage cookie preferences through your browser settings.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable privacy laws.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.